If you need assistance with Qantas Airways flight changes or have inquiries about their policies, you can contact their customer service at 1(833) 930-2006. Keep in mind that changes made directly through Qantas Airways by phone may incur a service fee in addition to the mentioned change fee.
For more information on Qantas Airways flight change policies, here are the key highlights:
Service Fees for Changes: All changes made directly through Qantas Airways via phone, email, offices, or airport locations will incur a service fee, in addition to the specified change fee in the fare rules.
Flex Fares: Flex fares can be changed free of charge, but the fare difference (if any) must be paid.
Saver Fares: Most Saver fares can be changed free of charge, but the fare difference (if any) must be paid.
Sale Fares: Most Sale fares cannot be changed.
International and Trans-Tasman Flights: Changes are free of charge until December 31, 2022, as long as the applicable fare difference is paid. Specific date ranges apply for eligibility.
Third-Party Bookings: If you booked through a third-party website or travel agent, contact them directly to discuss available options.
COVID-19 Related Changes:
If Qantas cancels your flight due to COVID-19 restrictions, options include an alternative flight, Flight Credit, or a refund.
If you test positive for COVID-19 before your travel, you can change your date without a flight change fee with proper documentation.
Other Circumstances:
If unable to travel due to illness, Qantas may extend the ticket validity with a medical certificate.
In case of a co-passenger's death during the journey, ticket validity may be extended with a valid death certificate.
Guidelines Before Travel: Check the latest guidelines issued by the airline and comply with mandatory tests, quarantine, and health declarations.
Flight Change Methods: You can change your travel date and/or time through various methods:
By phone (1(833) 930-2006)
Online via Manage Booking (if directly purchased through Qantas)
Local ticket office
Airport office
Through the travel agent/website you purchased the ticket from (if applicable)
Flight Credits: Flight credits may be offered for canceled flights or requested by passengers. Different conditions apply based on the date of booking.
Important Flight Credit Information:
Flight credits must be redeemed and used before the specified expiry date.
Conditions may vary for Flight Credits issued for canceled flights by Qantas.
For specific details on Flight Credits, refer to the provided table outlining conditions based on booking date and other criteria.
Always check the latest information and guidelines provided by Qantas Airways before making any decisions regarding your flight.
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